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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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The contexts for establishing a case plan could include: | A result of a notification/report A result of a risk assessment A result of a placement in out of home care A result of a court order A result of a contract to provide a service Part of a case planning meeting or conference |
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Establishment of a case plan will be carried out within requirements established by: | Commonwealth and state legislation Relevant international conventions Organisation policy and procedures Relevant program standards Inter-agency protocols/guidelines |
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Development of a case plan includes: | Working collaboratively with the client and all stakeholders Identifying priority needs/target needs/risks Identifying and building on client strengths and/or protective factors Setting goals which are negotiated with the client Identifying strategies and actions, roles and responsibilities, timeframes and review Documentation using formats and procedures |
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Client need includes: | Developmental needs (physical, social, cultural, emotional and psychological) Risks Early intervention/prevention Supports in parenting Practical e.g. housing, income |
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Stakeholders include: | Child or young person Family Significant others Worker Carers Supervisor and organisation Court and legal practitioners Community |
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Information may include: | All official documentation relating to client, full family history, developmental and medical history All available records, anecdotal material and individual interviews |
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Client can include: | Child/children Young person/people Parents Family/relative Significant others Foster cares |
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Case management principles can include: | Taking the least intrusive intervention necessary to ensure safety and support protection Safety, welfare and well being of child or young person is paramount consideration Using a strengths-based, partnership approach in practice Intervention is planned and purposeful Working in partnership with other service providers Consideration of culture, disability, language, religion, sexuality and any special needs in service provision Children and young people placed away from home are entitled to special protection and assistance Self determination of aboriginal and Torres Strait Islander communities Recognition of the importance of maintaining significant relationships and cultural identity of a child or young person when they cannot live with their family Working quickly to resolve permanency by planning placement stability and continuity of relationships Ethical practice Accountability for decisions and actions |
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Child centred practice includes: | Engaging in direct work with children and young people Providing an advocacy role on behalf of children and young people Understanding the different, and range, of stages of development (including attachment) and how that can inform intervention and planning Ensuring that the child or young person is an active participant throughout the case management process Recognising that children and young people are part of families and communities Safeguarding children can not be separated from promoting their welfare The role of prevention and early implementation strategies in protecting and supporting children |
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Family focus includes: | Recognition that parenting can be stressful and challenging Recognition of the impact of poverty and disadvantage on families Recognition of the potential impact of statutory intervention on families Recognition of the complex issues facing the family |
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Exercising effective communication skills includes: | Identifying and evaluating what is occurring within an interaction in a non-judgemental way Making decision about appropriate words, behaviour, posture Using active listening Using clarifying, summarising questions Putting together a response that is culturally appropriate Expressing an individual perspective Expressing own philosophy, ideology and background and exploring the impact of this on the communication Exploring and unpacking problems Reflective listening Providing sufficient time to enable stories to be told Provide summarising and reflective response in conflict situations |
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Complex cases can include the presence of a number of complicating factors including: | Multiple abuse/injuries Ritual abuse Life threatening/high risk situations Multiple difficulties present in family Intellectual or psychiatric disabled clients Chronic and serious substance abuse/addiction Family/domestic violence A wide range of other services involved which requires coordination Involvement of protective and custodial agencies in the family over a lengthy period Cases with high public/political sensitivity requiring sensitive and experienced case investigation and management Poverty including poor housing, inadequate and limited educational, health and social facilities, and high risk communities/neighbourhoods |
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Case plan may include: | Assessment/investigation plan Support and management plan Out of home care plan Restoration/reunification plan Protection plan |
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Meetings may include: | Case conferences Protection planning meetings Family group conferences Alternate dispute resolution |
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Cultural considerations include: | Indigenous and ethnic considerations Power relationship structures Rituals, beliefs, hierarchies and practices Community politics Gender Parenting practice and family dynamics |
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Contracts for service provision include: | Responsibilities of service/agency Referral service/agency and client are articulated, documented, endorsed and explained to the client and relevant stakeholders Agreement is sought from client and stakeholders about roles, responsibilities, timelines, actions, milestones and outcomes |
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Procedures used in crisis situations include: | Ensuring security and safety of all relevant parties including protection and custodial issues and the level of intervention required Appropriate crisis services such as counselling, respite care, debriefing |
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Support and prevention strategies includes: | Provision of information Early intervention and prevention services Financial and practical benefits |
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Rights of appeal mechanisms may include: | Those operating within all state departments, service provider organisations and external bodies |
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Record information relating to a case plan includes: | Computer report, hand written, electronic, on file, etc |
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Feedback mechanisms include: | Communicating daily with child, young person, family, significant other, about meeting of needs, participating within a case conference, recording observations about progress on activities |
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Each contact with client is recorded and includes: | Telephone contact, face-to-face interviews, contact with service provider about the client, letters, anecdotal information received from others, enquiries conducted by the worker to other agencies e.g. schools, doctors etc |
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Relevant supporting information includes: | Example reports e.g. medical, school, family assessment, out of home care history, intake forms, referees, financial assistance record etc |
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